FAQ | eScreen Express

Do I need to do anything before I start testing my employees?

You should be familiar with state laws regarding drug testing (you may want to consult with legal advisors). We also recommend you create a formal drug testing policy and/or drug free workplace policy and clearly communicate the initiative with your employees. While we cannot craft or review a policy on your behalf, please visit www.datia.org or www.statedrugtestinglaws.com for a list of external resources available to assist you.

Which test do I choose?

We recommend you choose a panel that adheres to your policy for addressing the issue that gave rise to the test. Depending on the reason for testing you may want to choose a larger or more comprehensive test panel with a broader drug menu. For a list of resources on policy development and questions regarding individual state laws, please visit www.statedrugtestinglaws.com.

What should I do if the site does not show a clinic near me?

Make sure you have selected the “Show More Clinics” button while searching for a collection site. You can also try expanding your search radius to a larger area (for example, 15-20 miles around your location). If you are still unable to find a clinic, eScreen Express is not able to facilitate a test in your region at this time.

How do in-network and out-of-network clinics differ?

How do I know if a clinic is in-network or out-of-network?

What are the clinic hours?

How long does the donor have to complete the test?

Will I get a refund if the donor does not complete the test?

How long must I wait to receive test results?

If the test selection is the eCup+ rapid test, negative results may be available in as few as 3 minutes after testing following the test completion at the clinic.

All other laboratory test results take approximately 36-72 hours to report once the test is completed at the collection site.

You can receive status updates via the event history section of eScreen Express .

How are test results delivered?

What methodology is used for testing?

If you select the rapid eCup+ test, the specimen is screened at the clinic using our eCup+ rapid test kit (in some cases, additional laboratory testing may be required).

The eCup+ provides only a preliminary screening test result. A more specific alternate chemical method must be used in order to obtain a confirmed analytical result. Gas chromatography-mass spectrometry (GC-MS) and liquid chromatography-tandem mass spectrometry (LC-MS/MS) are preferred confirmatory methods. Professional judgment should be applied to any drug of abuse test result, particularly when preliminary positive results are indicated.

What kinds of test results might I receive?

Once the test result is ready to view, you will receive an email advising you to log in and retrieve the report from the eScreen Express website. Historical test reports, results and event status updates may be retrieved in the event history section of eScreen Express.

What kinds of status updates might I see?

Scheduled – Collection/Test has yet to be performed.
In Process – Donor is currently completing the test at the clinic.
Send to Lab – Collection/Test completed.
Received at Lab – Sample has been received at the laboratory and is ready for analysis.
In Process with MRO – Result is being review by the Medical Review Officer.
Expired - Collection/Test failed to occur prior to the 5 Business Day Expiration time.
Cancelled – Test has been cancelled.

What is an MRO? What is the MRO’s function?

MRO is an acronym for Medical Review Officer. If a specimen initially tests positive at the laboratory, the result is reviewed by an MRO, who will reach out to the donor (via the phone number provided during the initial ordering process) to confirm if he or she has a valid medical explanation for the result, such as a prescription. The MRO reviews all documentation provided by the donor, makes a final determination and releases the result for you to view in your eScreen Express history.

How long do test results stay visible on my account?

Can I schedule tests for multiple donors in my account?

Will I receive a bill from the clinic?

What forms of payment do you take?

What will appear on my credit card statement?

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